Last updated: 1/28/19
What Information Do We Collect About Our Customers?
Cookies and Similar Technologies. NRES and its partners may use the standard cookie feature of major browser applications and third-party providers, that may include Google Analytics features (Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting), or that may employ internally developed cookies and tracking codes, that allow NRES to store a small piece of data on a visitor’s computer, or any other device a visitor uses to access Online Services, about his or her visit to the Site or use of other plug-ins exchanging information with NRES (“Applications”). (The Site and Applications are sometimes collectively referred to as “Online Services” for simplicity.) Similar technologies, such as java scripts or e-tags, are also used to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such order forms, will be limited.
Personal Information. NRES requires each customer to provide us with personal information (collectively “Personally Identifiable Information”) to access and use NRES products and services. Personal Identifiable Information is captured when a visitor accesses NRES Online Services, or speaks on the phone with an NRES contractor or employee, and willingly discloses that information. This disclosure may occur when a visitor registers with an Online Service, engages in transactions or participates in promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of services offered by NRES.
Testimonials and Reviews. We may display personal testimonials of satisfied customers received through email surveys. We ask for your specific consent as part of the survey. We also display customer reviews. If you provide a testimonial or a review that we display and wish to update or delete it, you can contact us by using the contact information provided in this document.
Calls/Electronic Communications. If you do not wish to receive an email from NRES, you may unsubscribe from our mailing list by using the “Unsubscribe” link on any of the emails we send.
How Do We Use the Information We Collect and Do We Share the Information We Receive?
We use the information we collect to communicate with you, process your orders, facilitate your transactions with our third-party marketing partners, for research into how to improve our product offerings and inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing the services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance.
Opting Out. We send promotional emails and newsletters from time to time to users who have registered on the site and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting us using the contact information provided in this document. However, you can opt-out of promotional communications by using the “Unsubscribe” link and following the unsubscribe instructions in any electronic communication or by emailing us by using the contact information provided in this document.
You may choose not to provide NRES with Personally Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the Online Services and browse its pages. However, NRES cannot process orders without Personally Identifiable Information.
We share customer information with third parties only as follows:
Order Processing. NRES, sometimes with the assistance of a third party or NRES subsidiary, may use your Personally Identifiable Information to process your payment through merchant account services, and to generate the products and services you order. Your Contact Data may be used to follow up with you on transactions you initiate, respond to inquiries, inform you of changes to Online Services, and send you additional information about NRES and its products and services.
Third Party Marketing. Unless specifically authorized by you, we do not provide Personally Identifiable Information to third parties for their marketing purposes. If you express interest in a third-party offer, we may provide your Personally Identifiable Information to that third party solely in connection with the offer you have selected. In addition to sharing your Contact Data, we may also share details regarding your purchase from NRES, as well as your Financial, Demographic, or Legal Data with these third-parties. If you later decide to opt-out from allowing NRES to share your Personally Identifiable Information with third parties for their marketing purposes, you may do so by emailing us using the contact information provided in this document. To the extent that NRES has already shared your Personally Identifiable Information with third parties for their marketing purposes prior to your decision to opt-out, you may opt out from future marketing by contacting the Third Parties directly.
Required by Law. We may also disclose your personal information: as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Blogs and Forums. The Site may from time to time include a publicly accessible blog and/or interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should use caution when deciding whether to disclose your personal information in these areas of the site. You may request removal of your personal information from our community forums by contacting us directly. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Other Transfers. We may share Personally Identifiable Information and other data with businesses controlling, controlled by, or under common control with NRES. If NRES is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personally Identifiable Information and other data in connection with the associated transactions.
Accessing and Changing Your Account
Upon request, NRES will provide you with information about whether we hold any of your personal information. In certain circumstances, we may be required by law to retain your personal information or may need to retain your personal information in order to continue providing a service. Please review the information below to access, correct, or request deletion of your personal information.
User Access to and Ability to Update Personally Identifiable Information. Your student account will available for you to access for at least 2 years from the date you received your certificate of completion or the expiration of the course, whichever is later. You have access to your account profile and will be able to (i) review and update your contact information; (ii) complete pending orders; and (iii) begin new orders. If you no longer wish to have account access on our website and would like us to remove your Personally Identifiable Information from our Site, you may do so by contacting us. We will respond to your request within 30 days.
Data Retention. At a minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. NRES may maintain some or all of this data in its archives even after it has been removed from the Site.
Information Processed on Behalf of Third Parties
In some instances, NRES may process Personally Identifiable Information on behalf of third-party affiliates. NRES acknowledges that in these instances, you have the right to access your personal information. Where NRES has no direct relationship with the individuals whose personal data it processes, individuals seeking access, or seeking to correct, amend, or delete inaccurate data, should direct their inquiry to the third-party affiliate. If we are requested to remove the data, we will respond within a reasonable timeframe.
How Secure Is the Personal Information We Collect?
Our Commitment to Data Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices.
Credit card and personal information are transmitted by secure servers (SSL).
Documents are delivered to you via the United States Postal Service (USPS), or by email. Unfortunately, no data transmission is guaranteed to be 100% secure and we, therefore, cannot guarantee the security of information you transmit to or from our site, applications, or through the use of our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.
IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH THE USE OF OUR WEBSITE, APPLICATIONS, OR OTHER SERVICES PLEASE CONTACT US IMMEDIATELY.
Owner and Data Controller
Maria J. Crowley
Neighborhood Realty School
398 Arlington St.
Acton, MA 01720
Owner contact email: firstname.lastname@example.org
Last updated on January 28, 2019